Question 1

How does the expert booking system work?

Accepted Answer

Enfiity connects you with verified experts across various fields, such as fitness, mental health, and nutrition. You can browse expert profiles and book one-on-one consultations directly through the platform.

Question 2

How do I book a session with an expert?

Accepted Answer

To book a session, visit the expert’s profile, select an available time slot, and confirm your booking. Before booking, it’s recommended to contact the expert to check their availability, timezone compatibility, and ensure the session is tailored to your needs.

Question 3

Are consultations with experts included in my membership?

Accepted Answer

Consultations are not included in the membership and may come with additional fees. Each expert sets their own pricing, which will be displayed on their profile when you book a session.

Question 4

Can I contact experts outside of booking sessions?

Accepted Answer

Yes, you can communicate with experts outside of booked sessions. However, all payments must be made through Enfiity for security and protection purposes, ensuring a smooth experience for both parties.

Question 5

What should I expect during a consultation with an expert?

Accepted Answer

During your consultation, the expert will provide tailored advice based on your needs and goals. Sessions typically involve personalized guidance, assessments, and actionable steps to help you progress on your mind-body journey.

Question 6

Can I reschedule or cancel a booked session?

Accepted Answer

Yes, you can reschedule or cancel a session directly through your account. To avoid cancellation fees, we recommend canceling at least 48 hours before the session.

Question 7

What happens if I have a bad experience with an expert?

Accepted Answer

If you encounter issues during a session or feel dissatisfied with an expert’s services, you can report the problem to our support team through the Help & Support section. We take feedback seriously and will investigate to ensure a fair resolution.

Question 8

How can I ensure a successful session with an expert?

Accepted Answer

How can I ensure a successful session with an expert?
To ensure a smooth and productive session, make sure to:
 • Contact the expert beforehand to clarify expectations and check availability.
 • Ensure your internet connection is stable.
 • Have any necessary materials ready for your session.
 • Be on time to make the most of your consultation.

Question 9

What if I need to provide extra details for my session?

Accepted Answer

Before your session, you can use the messaging feature to communicate with the expert and provide any relevant details, such as goals, challenges, or specific areas where you need guidance. This helps the expert prepare and deliver a more personalized experience.

This booking feature is ONLY available exclusively on laptop or through the Enfiity mobile app. For the best experience, please access this page from a laptop or download our app for mobile access.